Returns / Exchanges / Refunds

You can return your purchase for any reason within 30 days of receiving the item.

Please Note:

1. Hair must be returned unworn and unused.

2. It must be returned in its packaging. You can take the hair extensions out of the clear plastic packaging so you can look and feel the hair extensions, however If you remove the hair from the card and or remove the gold bonds that tie it up, it is ineligible for return.

3. Finally, you are responsible for all postage costs sending the item back to us unless the item is faulty. We cannot offer a refund or exchange until the item arrives back to our premises. But we will action all refund and exchanges typically within 48 hours of the product arriving back to us.


Please fill the return form provided, once the item is received back, we will dispatch the new item within 24 hours.

Exchanged items are sent free of postage. (This applies only to UK and standard postage)


Please fill the return form provided and send the item to below address.

We will refund your payment exculuding postage cost within 48 hours of receipt of the item.

Return Address:

Elegant Hair Ltd.
Unit 1, The Rectory
Salt Box Road