Returns / Refunds / Exchanges

Returns

You can return your purchase for any reason within 30 days of receiving the item

Please Note: Hair must be returned unworn and unused. It must be returned in its retail packaging. You can take the hair extensions out of the clear plastic packaging so you can look and feel the hair extensions, however If you remove the hair from the card and or remove the gold bonds that tie it up, it is ineligible for return. Finally, you are responsible for all postage costs sending the item back to us unless the item is faulty and we cannot offer a refund or exchange until the item arrives back to our premises

We provide a return address label with your order for your convenience

Please just complete the supplied return note and we will notify once received back and processed.

Please Note: Hair must be returned unworn and unused. It must be returned in its retail packaging. You can take the hair extensions out of the clear plastic packaging so you can look and feel the hair extensions, however If you remove the hair from the card and or remove the gold bonds that tie it up, it is ineligible for return. Finally, you are responsible for all postage costs sending the item back to us unless the item is faulty and we cannot offer a refund or exchange until the item arrives back to our premises.

 

Refunds

We will action all refund and exchanges typically within 48 hours of the product arriving back to us.

We will normally refund your payment within 48 hours of receipt of the item, less original postage unless item is faulty.
 

Exchanges

Please use the supplied return form and the colour you would like and we will send out replacement by return. Exchanged items are sent free of postage. (This applies only to UK and standard postage).

 
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